Q: Are your cables certified to meet international standards?
A: Yes, our cables are certified by major international organizations including ISO 9001, CE, UL, and RoHS. These certifications ensure compliance with global quality, safety, and environmental requirements.
Q: What is your monthly production capacity for cables?
A: Our factory has a monthly production capacity of up to 500,000 meters of various cables, covering
Power Cables, communication cables, and
Industrial Cables. This allows us to handle large-volume orders efficiently.
Q: Can you provide Custom Cable solutions based on specific requirements?
A: Absolutely. We offer tailored cable production, including customization of material (copper/aluminum), insulation type (PVC/XLPE), length, diameter, and color. Simply share your technical specifications, and our engineering team will develop a solution.
Q: How do you ensure the quality of your cables?
A: We implement strict quality control from raw material sourcing to finished product testing. Each batch undergoes rigorous checks (resistance, voltage,
Flexibility) using advanced equipment, and we maintain a 0.1% maximum defect rate.
Q: What is the typical lead time for an order?
A: For
Standard Cables, lead time is 15–20 days after receiving the deposit. For custom orders, it ranges from 25–35 days, depending on complexity. We always confirm the exact timeline in the order contract.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ is 5,000 meters for standard cables. For custom orders, MOQ may vary based on specifications, but we often accommodate smaller trial orders for new clients to build trust.
Q: Do you offer after-sales support if there are issues with the products?
A: Yes, we provide a 12-month warranty on all cables. If quality issues arise within this period, we offer free replacements or refunds after verifying the problem. Our team responds to complaints within 24 hours.
Q: Where do you source your raw materials (e.g., copper, Insulation Materials)?
We source high-purity copper from certified domestic suppliers and insulation materials from global brands like BASF. All raw materials are inspected for compliance with industry standards before production.
Q: What payment terms do you accept for international orders?
A: We typically accept T/T (30% deposit in advance, 70% before shipment) and L/C at sight for international orders. For long-term clients, we can negotiate more flexible terms.
Q: Have you exported cables before?
A: Yes, we have exported to many countries. We are familiar with local import regulations, customs clearance procedures, and can provide necessary documents (commercial invoice, packing list, certificate of origin).
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